How We Work
eSolia functions as a virtual IT department for our clients. We provide the full range of skills typically found in an internal IT team—from daily support and helpdesk to infrastructure, security, and project management.
Our Approach
Quality over quantity — We focus on delivering real value, not just completing tasks. Our goal is to solve your actual business problems, not just provide generic IT services.
Team-based coverage — We never send a single engineer. Your dedicated team has complementary skills covering all typical IT department functions, ensuring continuity and comprehensive support.
Your problems, our focus — We work as an extension of your team, following your policies and adapting to your environment while bringing our expertise and experience.
Clear communication — With bilingual professionals experienced in both Japanese and Western business cultures, we bridge the gap between headquarters and local operations.
Areas of Focus
| Area |
Description |
| Operations |
Helpdesk, user support, day-to-day IT operations |
| Infrastructure |
Networks, servers, cloud services, security |
| Management |
Project management, vendor coordination, budgeting |
| Governance |
IT strategy, policy, compliance, risk management |
We adjust emphasis across these areas based on your specific requirements.