Agreement Structure
Contract Format
eSolia uses a Master Services Agreement (MSA) and Statement of Work (SoW) structure:
- MSA — Basic terms covering confidentiality, liability, and general conditions
- SoW — Specific scope, services, and pricing for each engagement
Billing Model
Our agreements are time-and-materials based with transparent pricing:
| Item |
Description |
| Minimum billing |
1 hour minimum per visit |
| Increments |
15-minute increments beyond minimum |
| Administration fee |
Monthly fixed fee for account management |
| Callout fee |
Per-visit fee for onsite work (Tokyo 23 wards) |
Rate Options
Greater commitment means better rates:
- Reserved Hours — Regular monthly commitment
- Pool Blocks — Pre-paid time (12-month validity)
- Multi-year Term — Reduced rates for longer commitment